A self-confessed tech geek aims to provide pain-free and efficient communications for business and residential premises, writes ROZANA SANI
AFTER months of anticipating and planning, you finally get the keys to your new office. Raring to go, you suddenly have to put your plans on hold because you find that it is simply not feasible to start operations. There is no Internet service, phone lines have yet to be installed and all this will involve hacking walls for wiring and cabling.
Some owners of new homes also have the same predicament. Not only is time wasted waiting for the communications service to be ready for use but home owners and office tenants also have to first do the painful legwork of identifying providers and contractors who can fulfill their requirements.
But it need not be like that, says Macro Lynx Sdn Bhd chief executive officer Rick Ng.
“What will be ideal is having the property developer incorporate communication solutions development from the word go and having them in sync from the start.
Residential occupants and business tenants today appreciate the convenience of high speed broadband and property developments that offer such plug-and-play facilities will certainly be more attractive,” says the 38-year-old geek turned businessman.
Ng has a telco background which includes designing a variety of communication networks. But he felt the urge to enter the business and corporate world to give customers what he himself would want as a property owner or tenant.
“Macro Lynx aims to be to be the number one Internet service provider of choice at every location we serve and to be the ICT infrastructure consultant of choice for property developers in the country. Our mission is to provide comprehensive end-to-end IP-based business communication solutions that improve lifestyles and work styles for our customers,” he says.
Macro Lynx is a registered licence holder of the Individual Network Facilities Provider (NFP) and Network Service Provider (NSP) with the Malaysian Communications and Multimedia Commission.
The company provides broadband Internet access and services for commercial, residential and hotels under the myLYNX Broadband brand name. Among its projects are the Mid Valley City, Menara UOA Bangsar, Empire Subang, GTower and The Heritage.
“It is important for businesses and technology users to be in touch with communities, accessing information and knowledge especially in the knowledge-based era. We offer broadband Internet building design and build services based on wireless LAN, Ethernet, Power Line Communications (PowerLAN), fiber optics and xDSL technologies.
“Most of our customers would like their staff to focus on their core businesses. So our value-added services are extended to network monitoring and alert solution, broadband Internet usage and alert solutions, firewall support services and web content filter support services,” says Ng.
Macro Lynx also designs and builds smart homes with wireless web camera and home automation services as well as smart cities with wireless web surveillance camera services.
It also designs, builds and integrates web-based ISP management systems that include broadband asset, customer service, work order and service provisioning, fault, wired/wired path, traffic, billing, contracts and subscriber management and builds and commissions network infrastructure for new start up offices as well as revamps existing office set-ups.
For its managed network services, Macro Lynx has a dedicated team of customer service personnel to keep customer satisfaction level high at all times.
“We understand our customers’ concern when things don’t work at their premises.
We provide technical support to help them trouble-shoot internet problems remotely or, where necessary, on-site,” he says.
Its customer service personnel is available seven days a week, to respond to customers’ calls.
“Our service response is within two hours from the time the call is recorded. Telephone support is available 24/7,” assures Ng.
Ng says while giga bandwidth is now possible, he looks forward to a time that bandwidth is affordable.
“As a telco neutral provider, I think a lot more can be done for users, whether business or residential, when shared facilities and equal access are made a reality. That way there is no redundancy in terms of telecommunications infrastructure investment. This will result in a greener environment and better access to infrastructure and services for customers,” he adds.
Smart and green
Located at the intersection of Jalan Tun Razak and Jalan Ampang, GTower is designed and built from the ground up to be a Smart IP enabled building with green features. The infrastructure is the first of its kind in the country that provides for future bandwidth so tenants and customers can enjoy a rich online experience. The design of the infrastructure allows for quick and rapid installation and commissioning of broadband within hours instead of the traditional seven to 10 working days.
Some owners of new homes also have the same predicament. Not only is time wasted waiting for the communications service to be ready for use but home owners and office tenants also have to first do the painful legwork of identifying providers and contractors who can fulfill their requirements.
But it need not be like that, says Macro Lynx Sdn Bhd chief executive officer Rick Ng.
“What will be ideal is having the property developer incorporate communication solutions development from the word go and having them in sync from the start.
Residential occupants and business tenants today appreciate the convenience of high speed broadband and property developments that offer such plug-and-play facilities will certainly be more attractive,” says the 38-year-old geek turned businessman.
Ng has a telco background which includes designing a variety of communication networks. But he felt the urge to enter the business and corporate world to give customers what he himself would want as a property owner or tenant.
“Macro Lynx aims to be to be the number one Internet service provider of choice at every location we serve and to be the ICT infrastructure consultant of choice for property developers in the country. Our mission is to provide comprehensive end-to-end IP-based business communication solutions that improve lifestyles and work styles for our customers,” he says.
Macro Lynx is a registered licence holder of the Individual Network Facilities Provider (NFP) and Network Service Provider (NSP) with the Malaysian Communications and Multimedia Commission.
The company provides broadband Internet access and services for commercial, residential and hotels under the myLYNX Broadband brand name. Among its projects are the Mid Valley City, Menara UOA Bangsar, Empire Subang, GTower and The Heritage.
“It is important for businesses and technology users to be in touch with communities, accessing information and knowledge especially in the knowledge-based era. We offer broadband Internet building design and build services based on wireless LAN, Ethernet, Power Line Communications (PowerLAN), fiber optics and xDSL technologies.
“Most of our customers would like their staff to focus on their core businesses. So our value-added services are extended to network monitoring and alert solution, broadband Internet usage and alert solutions, firewall support services and web content filter support services,” says Ng.
Macro Lynx also designs and builds smart homes with wireless web camera and home automation services as well as smart cities with wireless web surveillance camera services.
It also designs, builds and integrates web-based ISP management systems that include broadband asset, customer service, work order and service provisioning, fault, wired/wired path, traffic, billing, contracts and subscriber management and builds and commissions network infrastructure for new start up offices as well as revamps existing office set-ups.
For its managed network services, Macro Lynx has a dedicated team of customer service personnel to keep customer satisfaction level high at all times.
“We understand our customers’ concern when things don’t work at their premises.
We provide technical support to help them trouble-shoot internet problems remotely or, where necessary, on-site,” he says.
Its customer service personnel is available seven days a week, to respond to customers’ calls.
“Our service response is within two hours from the time the call is recorded. Telephone support is available 24/7,” assures Ng.
Ng says while giga bandwidth is now possible, he looks forward to a time that bandwidth is affordable.
“As a telco neutral provider, I think a lot more can be done for users, whether business or residential, when shared facilities and equal access are made a reality. That way there is no redundancy in terms of telecommunications infrastructure investment. This will result in a greener environment and better access to infrastructure and services for customers,” he adds.
Smart and green
Located at the intersection of Jalan Tun Razak and Jalan Ampang, GTower is designed and built from the ground up to be a Smart IP enabled building with green features. The infrastructure is the first of its kind in the country that provides for future bandwidth so tenants and customers can enjoy a rich online experience. The design of the infrastructure allows for quick and rapid installation and commissioning of broadband within hours instead of the traditional seven to 10 working days.
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